Privacy Policy

We may collect account information (your email address and settings), the images you upload, the generated conversion results, technical logs needed to run and secure the service (request metadata and IP addresses), and subscription and billing information needed to provide and support the service.

We use this information to:

• operate Vectorgram and process your conversions;
• manage accounts, subscriptions and billing;
• answer support requests;
• prevent abuse and maintain service security;
• meet accounting and legal obligations.

Your images and their output are never used to train, fine-tune or evaluate any model.

Uploaded images and generated results are retained for a limited window, deleted on expiry, and never shared with third parties. You choose the window per upload, capped by your plan:

• Don't store — deleted as the result is served to you, on the first download
• 24 hours — the default, and the maximum on Free
• 3 days — maximum on Lite and Pro
• 10 days — maximum on Studio and Agency

An anonymous conversion from the homepage is deleted within the hour. You can delete any stored file yourself from your dashboard at any time, which is immediate.

Payments are processed by our online reseller Paddle.com, which acts as the Merchant of Record for every order. Card details are typed into Paddle.com's own checkout and never reach our servers; what we receive and store is the transaction record — plan, amount, status, your email address — never a full card number.

Infrastructure hosting for the application and its storage, and Paddle.com — our payment provider and the Merchant of Record, which processes orders and payments. They act on our instructions and may not use your data for their own purposes. We do not sell your data and do not share it for advertising. If you accept analytics cookies (section 7), Google also receives limited usage data through Google Analytics — pages visited and technical details of the visit; decline, and none of it is shared.

You can request deletion of your account and personal data by writing to info@vectorgram.ai or through the support form. We erase the account and every stored file within 30 days. Some records may be retained where required for accounting or legal obligations.

Always on are strictly necessary cookies only — the session that keeps you signed in, an equivalent for staff in the admin console, and a device identifier the service uses to keep concurrent use of one account within its limits. None of them tracks you across other sites.

Everything else waits for your consent. With your agreement, given through the cookie banner, we load Google Analytics, which sets its own cookies to tell us which pages are visited and where visitors get stuck. If you decline — or have not answered yet — no analytics cookies are set and the service works exactly the same. You can change your answer at any time via “Cookie settings” in the footer of every page.

For privacy questions, contact info@vectorgram.ai.